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Graphics Hardware

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I have the games Sims 4 cats and dogs and every time i try to creat said cat or dog, my game freezes and the pop up block saying “Application TS4_x64.exe has been blocked from accessing graphics hardware.” how do i fix this?
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@KRenyer, welcome to the forum.


Your problem is caused by the fact that your processor and graphics are not powerful enough to run the game.  3D games require a lot of power to run properly.


Here is the System Requirements for the Sims 4: Cats and Dogs.  Also, here is the Product Specifications page for the notebook.  You can check the Processor against the Recommended Requirements for the game.


You may want to update the video driver to see if that makes any difference.


Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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