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HP Recommended
HP Reverb G2
Microsoft Windows 10 (64-bit)

Hi there,


My Reverb G2 Mixed reality headset turned up today, but the drivers refused to install, similarly to the issue experienced here:


https://support.hp.com/in-en/document/c06308089


And the advice in that KB is poor, so I thought I would just put together this handy guide to show others how I got it working.

 

Here's what I see in device manager:


"

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver."

 

jamcguire_0-1607009027220.png

 


Right clicking the item in device manager and selecting update driver failed.


Even windows update was failing to find a driver and telling me that Windows was up-to-date:

jamcguire_1-1607009062781.png

 

 

Start -> Winver showed the following:

jamcguire_2-1607009079492.png

 

 

And I had a version of the Mixed Reality Portal installed in Windows, but I checked the Microsoft Store (available from the Start Menu) and it seemed as though there was a new version of the Mixed Reality Portal available, but it wouldn't let me install it as I didn't meet the criteria:

jamcguire_3-1607009108933.png

 

 

Solution:
It seems that there is an October 2020 Windows 10 update which needs to be deployed from here:


https://www.microsoft.com/en-us/software-download/windows10


Once that is installed, windows will automatically install the correct driver for the HP Reverb G2, which will be listed under device manager here:

jamcguire_4-1607009131432.png

 

You can then return to the Microsoft Store and install the new version of the Mixed Reality Portal.

 

Hope this helps someone.

1 REPLY 1
HP Recommended

Hi@jamcguire, Welcome to the HP Support Community! 

 

 

Would you elaborate on what kind of update you are trying to download/install? Please, include details. to work HP Reverb G2

Try running these:

1. Windows Update troubleshooter tool >> https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter

 

Automatically finds errors and performs fixes for common Windows Update problems / by Microsoft

 

2. Try manually resetting some components

 

Manually reset the Windows Updates Components once again and then reinitiate the Windows Update process.

Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates quickly. 

Please follow the below steps to reset the Windows Updates Components:
 

1. Click on the Start button and search for services.MSC

Open it

2. Check the list with Windows services. Find these  Background Intelligent Transfer Service (BITS), Cryptographic, MSI Installer and Windows Update . Right click each of them and choose to STOP the service.

 

Minimize the services.MSC window

 

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing opening This PC (Windows Explorer) and going to

                          C:\Windows\SoftwareDistribution

                          C:\Windows\System32\catroot2

Right-click on the respective folder, choose to rename the folder to something like with _old extension

 

4. Go to back services.MSC
Find the stopped services [Background Intelligent Transfer Service (BITS), Cryptographic, MSI Installer, and Windows Update]

Right-click the respective service and choose to start it

 

5. Click on the Start button. Choose to *RESTART* the entire computer.No shutdown and back start *BUT* complete restart

 

6. After restarting the computer, now retry to install Windows Updates.

 

 7. BIOS needs to update              

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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