H360G stopped picking up voice? Only picks up desktop audio

[CATenid]

Hi! I recently bought a H360G hp headset and it was working fine until one day the microphone stopped working, testing the audio it seems to only pick up desktop audio and not my voice, it's set as the default device on my computer yet the issue still persists, the only thing out of place when I checked properties is that it  the device wasn't migrated properly, how do I fix this?

[ub6424]

Hello @CATenid 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[CATenid]

Thank you so much! here are the requested specs! apologies for the late reply!

OS Name Microsoft Windows 10 Pro

Version 10.0.19043 Build 19043

System Model System Product Name

System SKU ( equals HP product number (p/n) ) 9AJ70AA#UUF

BIOS Version/Date American Megatrends Inc, 2208, 09/07/2021

[ub6424]

@CATenid has no HP computer

[CATenid]

Hi! I don’t have a HP computer, this is the product number I found on the box of the headset I ordered that stopped working, some additional data, I borrowed my brothers headset of the same model and it works but not the one I purchased, also it doesn’t work on other devices.

[CATenid]

The headset however is hp branded and is what I’m trying to fix

any idea how to?

[ub6424]

---

@CATenid wrote:

Hi! I don’t have a HP computer, this is the product number I found on the box of the headset I ordered that stopped working, some additional data, I borrowed my brothers headset of the same model and it works but not the one I purchased, also it doesn’t work on other devices.

---

In this case, you should return the headset and request a new headset.

Good luck

[CATenid]

Hi! I’ve been using the headset for over a month when it suddenly stopped working so I think it’s past the return period, do you know any place where I may get drivers for it since I can’t seem to find it in this website, perhaps this will fix it? Thank you!

[ub6424]

Hello @CATenid 

Sorry, I have no drivers, they should be plug-and-play.

Recommendation and solution

Then you have to contact the seller and report that the headset does not work. He is responsible to repair it or give you a new one (warranty).

Good luck