05-04-2020 09:09 AM
I was moving my monitor yesterday when the power cable got pulled tight, saw a blue flash from behind the monitor and heard the dreaded electrical pop. I've tried with a different cable but no joy. Shes dead. I was thinking it may just be the power regulator section of the board in there and a blown cap and I may be able to repair myself, but jesus if i can work out how to get this thing apart, I don't want to break it even more doing so. Any Advice?
05-12-2020 02:01 PM
@DigitalGambit I'm afraid we don't have any such options to repair a monitor, that said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
05-20-2020 11:03 PM - edited 05-20-2020 11:05 PM
Using an eraser rub towards the dead pixel from all directions. The aim is to move more of the liquid crystals in the screen into the dead pixel. More often than not this fixes the issue instantly Tell Popeyes
05-22-2020 10:45 AM
@DigitalGambit As mentioned before, we do not take the monitor apart, there are no options to repair it, and the only thing HP recommends you do in this scenario is to Contact HP as advised before, and if the device is under warranty, we can have the monitor replaced.
I am an HP Employee