HP G2 reverb blurry

[trodman15]

Why is my headset so blurry?  Are they really charging $600 for this horrendous quality?  I have searched and searched for a solution or update and can not find one anywhere??

[pat006]

me too; i just received it and its horrible. its like the headset always shake and the resolution is bad, its better on my quest 2. i dont know if its a issue from the headset ..

[Raj2111]

Hi @pat006 

Welcome to the HP Support Community.

I understand you are facing an issue with your HP Reverb G2 Virtual Reality Headset. I am glad to assist you.

Please ensure that the HMD is positioned correctly and that the IPD is set correctly.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[trodman15]

wow, ok so you try and help them but dont even acknowledge the original poster who obviously has an issue.   Thats about exactly what I have come to expect from you guys.  Thanks for the $600 paperweight, couldnt be happier!!!

[Raj2111]

Hi @trodman15
 

Welcome to the HP Support Community.

We value your post.

I understand you are facing an issue with your HP Reverb G2 Virtual Reality Headset. I am glad to assist you.

Please ensure that the HMD is positioned correctly and that the IPD is set correctly.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[trodman15]

Ive done all of that, still same issues

[Raj2111]

Hi @trodman15 

Welcome to the HP support community.

This is the optimal Area in the middle of the lens in which you get a perfect clear picture. A look outside of this Sweetspot is more blurry and distorted. This is inevitable with the current lens technology. The HP Reverb G2 got a bigger Sweet Spot than the G1, but you have to ensure that the HMD is positioned correctly and that the IPD is set correct.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

[trodman15]

Yes I am aware of the sweet spot. It is slightly a better image right in the center, but very far from 'perfect'.  Your basically just saying it is what it is. I mean for $600 I expected much better though, this is basically unplayable the image is so bad. Again, thanks for the paperweight!