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‎01-27-2021 10:31 AM

HP Recommended
Product: HP G2 Reverb
Operating System: Microsoft Windows 10 (64-bit)

Received my G2 reverb yesterday. Flashing vertical and horizontal artefacts that get worse when you bent the cable. If I sit very still they are rare. Every few minutes the screens goes black for a few seconds and the the image comes back. Unable to get support because serial number is not recognized in the HP support system. I was able to register the serial and it showed the correct Product ID. But when I try to enter the warranty section the serial seems to be recognized but the product ID is not. So I can't even claim any warranty issues. This very poor indeed. 

 

Windows 10, Asus Maximus XII Extreme, 64GB Ram Intel 10900K, EVGA 3090 FTW3 Ultra. 

3 REPLIES 3

‎02-02-2021 09:40 AM - edited ‎02-04-2021 05:13 AM

HP Recommended

@Emparus

 

Welcome to HP Support Community


I understand your concerns and frustration

 

I will escalate your case to HP's regional escalation team and a case manager will reach out to you

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

.

KrazyToad
I Am An HP Employee

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‎02-03-2021 07:38 AM

HP Recommended

@KrazyToad I think you pinged the wrong person.

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‎02-04-2021 05:14 AM

HP Recommended

@emm6874 

 

My apologies. The reply was for @Emparus

 

Thank you ☺️

KrazyToad
I Am An HP Employee

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