cancel
Showing results for 
Search instead for 
Did you mean: 
Ladyoftheflwrs
New member
2 1 0 0
Message 1 of 4
551
Flag Post

Solved!

HP Gaming Speakers - Constant feedback/static sound

HP Recommended
HP Pavilion Desktop - TP01-0165z
Microsoft Windows 10 (64-bit)

I recently bought HP Gaming Speakers X1000 8PB07AA#ABL and a new computer. The speakers are making a constant high pitched feedback/static sound whenever they're powered on. It doesn't seem to help to move them away from the monitor or play around with the sound settings. Does anyone know what could be wrong and how I can fix this? The sound is very annoying and it doesn't help to lower the volume on the speakers. 

1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 4
Flag Post
HP Recommended

@Ladyoftheflwrs Welcome to HP Community!

 

I understand that you are getting static noise from the speakers.

 

To confirm whether it's the speaker or the audio card, plug-in Headphones and see if the same issue appears there. If it doesn't then it indicates that there is an issue with the Speaker Hardware. 

I would Suggest you Contact HP for a hardware service, although, if the sound appears on the headphone as well, follow the below steps: 

Update drivers through Device Manager, instead of manually, if you haven't tried it before: 

a) Open the run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. 

b) Spot and expand the “Sound, video and game controllers”. 

c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears. 

d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software 

If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.  

(Ensure that PC is connected to the Internet while performing this step) 

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 4
Flag Post
HP Recommended

@Ladyoftheflwrs Welcome to HP Community!

 

I understand that you are getting static noise from the speakers.

 

To confirm whether it's the speaker or the audio card, plug-in Headphones and see if the same issue appears there. If it doesn't then it indicates that there is an issue with the Speaker Hardware. 

I would Suggest you Contact HP for a hardware service, although, if the sound appears on the headphone as well, follow the below steps: 

Update drivers through Device Manager, instead of manually, if you haven't tried it before: 

a) Open the run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. 

b) Spot and expand the “Sound, video and game controllers”. 

c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears. 

d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software 

If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.  

(Ensure that PC is connected to the Internet while performing this step) 

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
Ladyoftheflwrs
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you but I ended up returning the speakers today because the sound was driving me crazy and I couldn't find a solution. I bought a different brand and they're working fine so I guess the ones I had were just defective. 

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 4 of 4
Flag Post
HP Recommended

@Ladyoftheflwrs

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation