HP Mouse Serial Number Invalid

[Karan0777]

I bought gaming mouse M270 last year from amazon and now it is not working, i want to claim the warranty for it but for that when i enter the Serial Number given at the back of the mouse correctly on the hp support portal, it shows serial number is invalid. So because of this i am not able to claim my warranty, i have read multiple community posts about the same problem but there is no solution as such, Please help me with this.

[Kuroi_Kenshi]

Hi @Karan0777,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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Best regards,