01-12-2019 11:52 AM
I got an HP Omen 600 mouse in late August as a gift. I am an avid eSports member at my college and recently discovered the capability this mouse SHOULD have. In the manual, it says the mouse is supposed to have a sniper button (as one of two side buttons) and a DPI button to "adjust on the fly." The sniper button, which should lower DPI to 400, does absolutely nothing at the moment. The mouse is basically brand new still, it is possible it was damaged during shipment? In addition, the DPI button is supposed to change the LED color of the mouse and the DPI up to 12,000. The button has no function and it has stayed a Red LED since I first plugged it in. I've looked for updated drivers, software, etc. but to no luck. The SteelSeries Engine 3 does not recognize the mouse and as far as I know there is no other software to support this mouse. Anyone have suggestions?
Thanks, Mason Prather
01-13-2019 11:39 AM
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the mouse. I will be delighted to assist you here.
This link will take you to the software for the mouse.
Keep me posted. 🙂
I am an HP Employee
01-15-2019 04:30 AM
I looked at the documents you posted and figured out the issue. The mouse is functioning with DPI adjustments and LEDs, but one of the side buttons still is not functioning. I've tried adjusting this within applications and within my computer settings.
01-16-2019 04:20 PM
Thanks for the response.
This might be the button itself, not working.
In this case, I'd request you to contact phone support team for further assistance. 🙂
1) Click on this link - http://www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
Fill the web-form and proceed further.
Feel free to reach out if need any other assistance.
I am an HP Employee