HP Omen Accellerator not detected by Thinkpad T580

[Dennis_Jo]

Hello everybody,

I got a new LenovoThinkpad T580 and ordered the HP omen Accelerator GA1-1000ng. I set up everythink as described in hp.com/go/omenga1-10

My Thunderbolt Firmware is 14.00 and Windows was delivered with Thundebolt software version 17.3.73.350. In the link above HP recommends Version 16.3.61.275. Currently Windows is also able to install 17.3.74.400 through Windows Updates. 

I installed the NVIDA GTX 1060 in the accelerator, and connected power and thunderbolt to pc. At the first time I connected the accelerator with my T580, I saw that the screen blacked out after a second. The red lights in the accelerator turn on.

I tried with each Thundebolt software listed above, but the accelerator is not recognized by the operating system. I also tried it with a blank windows installation on the same pc. 

There is no Thunderbolt device listed in the software. There are also no additional devices listed in device manager. 

Any ideas how I get the accelerator working with my ThinkPad?

Thanks in advance. 

Kind regards Dennis

[Dennis_Jo]

Hello again,

I had a nice call with the German tech support today.

The guy there said, that the Omen Accelerator has issues with the 8th generation of Intel's i7 CPU.

A firmware update should solve my problem. But to make the update I need a connection to a pc.

Tomorrow I will try to connect and update the firmware with a 6th generation i7 and post an update here for the results.

[Dennis_Jo · Accepted solution]

SOLVED!

After installing the current firmware (0126) and a new thunderbolt software (17.4.77.400) everything works fine with the Lenovo Thinkpad T580.