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‎10-30-2019 11:24 AM

HP Recommended
Product: GA1-1000
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

It seems my Omen Accelerator has stopped working.  I noticed a couple of weeks ago the thunderbolt port stopped providing power when charging my phone.  The GPU itself lights up but the fans only turn on gently and very periodically.  I'm hoping a simple PSU swap would fix things but wanted to see what you thought.

 

Thanks!

2 REPLIES 2

‎10-30-2019 02:40 PM

HP Recommended

I tried swapping in another power supply unit.  Same issues.  I'm pretty sure now that something on the board failed.  Is it possible to purchase the daughter board from HP?

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‎11-02-2019 02:34 PM

HP Recommended

@Kastef
Thank you for posting on the HP Support Community.

 

This is a hardware related issue with the computer, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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