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Gwyllion
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Message 1 of 4
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HP Omen acceleratot not detected at first turn on

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Omen accelerator eGPU
Microsoft Windows 10 (64-bit)

Nuc 8i5 and Omen accelerator eGPU with Geforce 1060 6mb

Every time I turn on the NUC for the first time, no hdmi signal, fans goes fast. I have to do a NUC hard turn off, unplug the Omen power accelerator cord, wait 10 minutes, plug the power cord, turn on the NUC, fans goes fast for around 2 seconds and reduce the revolutions...means it works!!!

 

All drivers updated.

 

Any tip? Thanks.

 

3 REPLIES 3
Echo_Lake
HP Support Agent
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Message 2 of 4
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@Gwyllion
Thank you for posting on the HP Support Community.

 

Did you make any changes in the settings of your PC prior to the issue?

Have you tried updating the system software driver and BIOS?

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Gwyllion
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No changes done, a clear windows install and the whole drivers, nuc and Omen accelerator ones.

Changed thunderbolt cable, same issue.

 

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Echo_Lake
HP Support Agent
HP Support Agent
25,024 24,978 1,164 1,198
Message 4 of 4
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@Gwyllion

Thank you for posting back. 
 

This sounds like hardware related issue with the Omen accelerator. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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