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‎10-17-2019 11:10 AM

HP Recommended

When HDR is used, normally the screen gets a little dim, but if its affecting your usage and none of what I suggested so far has helped, I suggest you contact the support team and discuss your options of repairing or replacing the monitor, as it could be a hardware malfunction.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-17-2019 01:18 PM

HP Recommended

Thanks, Betty

Will reach local HP service center

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‎10-17-2019 02:22 PM

HP Recommended

Sure and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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