HP Reverb Face Cover/Padding

[bobtuck]

Hi all,

Been trying all day without success (constantly engaged tone) to reach Customer Support for my headset so thought I'd try here.

I have the pro edition (fantastic!) but it seem's my skin is sensitive to the 'leatherette' face pad. I get redness and swelling at the contact area.

Is it possible to get hold of a face cover/pad from the consumer edition (cloth NOT leatherette)??

Any advice much obliged!

[Riddle_Decipher]

@bobtuck I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[bobtuck]

Thank you kindly!

Bob

[Riddle_Decipher]

@bobtuck I appreciate the details, and I've forwarded the same to the regional team,

They should get back to you shortly.

[bobtuck]

Thank you for your help Riddle_Decipher however I've had no contact from my regional team 😞

bobtuck

[Riddle_Decipher]

@bobtuck I have sent out another mail regarding the same,

That said, I appreciate your patience, and do let us know if you don't hear from them in the next 72hrs.

(A private message is preferred)

[bobtuck]

Many thanks good sir!