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‎02-27-2021 12:30 PM

HP Recommended
Product: HP Reverb G2
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have had my headset for 2.5 months now and noticed every time I move the left speaker up or down, audio cuts out then has some static and comes back but is inherently unstable. There are other posts about this same issue. 

 

Additionally, this headset has a 5% sweet spot in the middle of the lenses and the rest of the peripheral viewing is somewhat blurred. 20/20 vision. What do I do about that? Also see other posts about this same issue. 

 

I tried to submit a support request for RMA and the HP website does not recognize the SERIAL NUMBER which is also an issue in other HP forum posts here regarding the G2. HP, please advise, thank you. 

 

Sincerely,

 

Fellow Former HP Enterprise Engineer

2 people had the same question
1 REPLY 1

‎03-02-2021 01:02 PM

HP Recommended

@TCP42

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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