HP Reverb G2 V2 left lens goes black followed a little later by the right lens and black screen

[Pilootfreddy]

My HP Reverb G2 V2 has worked perfectly for a long time, but now the left lens goes black, followed a little later by the right lens, leaving the entire screen black. A little later the image returns briefly, but the event repeats itself again and again at different intervals.
There is some warning in advance, it just happens. The problem repeats itself again and again.
The PC monitor continues to display the dual images (both lenses) nice and clear and normal and there are no other problems on the PC. My PC runs on Windows 11.
I only use my HP Reverb G2 V2 in MSFS 2020

[Irwin6]

Hi @Pilootfreddy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Reverb headset.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this video link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Pilootfreddy]

I applied everything that was shown in the video from the link that was sent to me. No result. The left lens still goes out after a few moments, followed by the right lens. A little later the left lens lights up again, followed by the right lens and the cycle described above begins again.

[Irwin6]

Hi @Pilootfreddy,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the Reverb G2 hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support