HP Reverb, plugging in external headphones disables built-in mic

[mmed123]

When I connect headphones to the 3.5 mm plug, the built-in mics stops working.

My in-ear headphones doesn't have a mic. 

Is there anyway  around this, maybe a software or firmware update?

As a workaround I have connected the headphones to my computers sound card.

[Echo_Lake]

@mmed123
Thank you for posting on the HP Support Community.

• Have you tried Earphone or Headset without Mic?

While you respond to that, let's try this workaround:

Check if the microphone isn't disabled:

  - Right-click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

Check if the microphone isn't muted:

  - Right-Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

Change the format of the Microphone:

  - Right-click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16-bit options on the list.

And, also you can refer to this document: HP Reverb Virtual Reality Headset - Headset Not Working,  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mmed123]

Tried 2 different earplugs without a built in mic.

The HP Reverb microphone start working when I unplug the headphones from the 3.5 mm bult-in contact.

This seems to be as designed.

My follow up question is;

Will you consider changing this in a software or firmware update?

[Echo_Lake]

@mmed123

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)
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