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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-09-2020 11:23 AM

HP Recommended
Product: HP SSD EX900
Operating System: Microsoft Windows 10 (64-bit)

My HP EX900 SSD stopped working after a month of operation.  It is not recognized by BIOS in either M.2 slot on my motherboard.

 

I am trying to file a warranty claim but the serial number and part number are not recognized.

 

How do I request warranty support for this item?

4 REPLIES 4

‎07-12-2020 06:14 AM

HP Recommended

Hi @FelipeMarques17

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎07-12-2020 10:43 PM

HP Recommended

Hello, I'm not able to answer you in the chat. The following message appears: "You have reached the limit for number of private messages that you can send for now. Please try again later."

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‎07-13-2020 12:17 AM

HP Recommended

@FelipeMarques17

 

Please check your private message. 

 

Thanks! 

Asmita
I am an HP Employee

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‎08-03-2020 06:38 AM

HP Recommended

I was waiting for the call or contact via email, however, I had none.
What should I do? I still have a defective product in my hands. 

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