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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-20-2025 08:14 AM

HP Recommended
Product: HP USB-C Dock G5

Hello,

 

HP doesn't seem to have (or I can't find) a board that is related to laptop accessories, or the USB-C Docks specifically, so I am posting this here. Please let me know if there is a more appropriate board to post this too.

 

I work in a place that utilizes dozens of HP USB-C Docks. Over the past few months, there has been a constant flow of them into our IT area for them not working properly. The USB ports work fine; people can use mice and keyboards perfectly fine. However, the video outputs stop working. It doesn't seem to matter if it's the HDMI or the Displayport; neither output will work. The sleep button works fine too.

I have found myself swapping out several of them a week recently. The devices are out of warranty (a lot of them on by a month or so). I can't in good conscience advise my superiors to keep shelling out money for these devices when they break just as quickly as a dongle that costs 1/10th the price of them, and does the same job.

 

I am putting these question here in hopes that someone from HP sees it and can help.
What can I do to fix these? What is HP doing to make sure this doesn't keep happening?

 

Thanks,

Dane

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