HP WMR headset cable heating up and headset not connecting. please help.

[Prl4ps3]

I love my headset. but it has stopped working. I was playing beatsaber in the morning it worked. I went to play it again later and the headset wouldn't connect to the portal. The cable heated up where it connects to the headset cable. when I removed the cable it smelled funny. Please help me fix it. Chat won't work. Please help.

[KrazyToad · Accepted solution]

@Prl4ps3

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns and frustration

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[Prl4ps3]

I dealt with HP today over the phone after receiving your message. 

Solution was a new headset on it's way. Can't ask more than that. It was a fast answer and no hassle call. The advisor was great. 

Thank you. 

It's much appreciated 😄