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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP OMEN Mindframe Headset
Microsoft Windows 10 (64-bit)

Hey all I am at the end of my rope here and could really use some help from really anyone at this point. I apologize in advance for the length of this description but it's important I lay out all of the steps I have gone through already so hopefully I don't have to go through any more circles.

 

So I've been having technical issues with my OMEN headset lately, I tried obtaining online support but after a couple hours of trying realized it was futile because for whatever reason, my headset that I purchased from BestBuy in January of 2020 says the warranty expired in December of 2019. After another hour or so of trying to get a live agent I finally got in touch with an HP sales rep who was kind enough to help me navigate to the "dispute a warranty" page. The only issue is after imputing all of my information and uploading proof of purchase, when I click "dispute purchase (submit)" the page gets stuck in a perpetual state of loading and never processes the claim. I left my computer and came back an hour later and the little buffering/loading icon is still going and the claim was never sent. I have re-tried to submit my claim 3 times now to no avail.

 

So I am at a loss on what to do. My headphones are having problems, so I try to get help, but I can't get help because it says my warranty is expired, but my warranty isn't actually expired because I just bought them 3 months ago, so I need to submit a warranty dispute, but I can't submit a warranty dispute because the form for it is broken. 

 

Any advice?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @aabbro

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@aabbro 

 

  • I have asked that someone take a look.
  • Know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
  • When there is a response, the moderator / agent will (should) post back on this thread before using other methods to contact you. 
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  • Please do not post any personal or case information here - we cannot make use of the data. 
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Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

HP Recommended

Hi @aabbro

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.