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saralees
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HP Windows Mixed Reality Headset With Controllers (C)

HP Recommended
1440 2 VR1000-100
Microsoft Windows 10 (64-bit)

The bracket where it attaches to the headband to hold the glasses has broken , is this a common issue?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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HP Recommended

@saralees That's not a common issue, and the best way to fix broken parts is to get it either repaired or replaced via HP, I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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