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‎05-19-2025 10:34 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi. I recently acquired HP430 Keypad. Device connects fine to bluetooth, but HPAC doesn't see it. I tried reconnecting, reinstalling HPAC and bluetooth drivers, connecting in various orders, reversing HPAC and bluetooth driver version, everything imaginable... HPAC keeps sending me to bluetooth connection page and doesn't see the device. All programmed keys function without HPAC but 5 programmable are not accessible. Working on windows 11 24h2, everything is up to date, and i followed all possible instructions for troubleshooting that are available on HP ufficial site, nothing changes this behaviour. What else can i do?

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1 REPLY 1

‎05-21-2025 07:40 AM

HP Recommended

Hi @Ustanojevic,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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