Hp Reverb G2 Audio Disconnecting and Reconnecting

[profdobbs]

I pre-ordered an HP Reverb G2 headset off of connection back in September and waited months for it to arrive. As of right  now, I am completely disappointed with it. On the first day, my computer would not recognize the mic or the speakers on the headset, even though I was connected to my GPU's displayport. Now, my computer keeps switching between the headset's audio and my computer audio, which completely freezes my computer and destroys performance. I tried unplugging all other microphones and speakers from my computer but this did not fix my issue. Disabling all other audio devices, uninstalling the drivers, updating everything, and all other things that might fix this have not worked. I have a Tomahawk b350 motherboard and a 1060 3gb graphics card installed in my computer, a bit outdated but there's no reason why these shouldn't work. If I cannot figure out how to fix this I'll send it back and try to get a new one or my money back. If there is any way that I can stop this from happening, please let me know.

[Jay_G24]

Hi @profdobbs,

I’d recommend you contact HP Phone Support in your region for assistance

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!