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‎04-18-2020 09:38 AM

HP Recommended
Product: Hp reverb
Operating System: Microsoft Windows 10 (64-bit)

Please help!!!!!

ho reverb worked perfectly for the first week. Next day I turn on computer and the tracking is all over the place. The screen will rotate and I will get the message connect headset. 
specs for computer 

windows 10 64 bit. 
rtx 2080 super

amd 3700x

i have all the essential equipment and I know it’s not a lighting concern. I have uninstalled all drivers and software for windows mixed reality portal and reverb. Only to be disappointed with result. Getting ready to send back. Please help before I do that. 

1 REPLY 1

‎04-21-2020 04:14 PM

HP Recommended

@727dwit

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, This sounds like a hardware related issue with the HP Reverb VR Headset. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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