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‎05-06-2019 05:41 PM

HP Recommended
Product: Prev HP Windows Mixed Reality Headset VR1000-100 HP Windows Mixed Reality Headset VR1000-100 HP Wi
Operating System: Microsoft Windows 10 (64-bit)

Whenever I attempt to plug in my VR headset it comes up with a error messsage that said something like usb power over pull

I did some research and people are saying you  need to replace your headset is this true and do I need to buy a new headset or will you replace my current one for free

P.S. if I need to pay for a new headset I will not be buying a hp brand headset again

1 REPLY 1

‎05-06-2019 06:33 PM

HP Recommended

Hello @mr_user134 

We cant speak for HP Support on this forum since its not directly connected. You would need to contact them via this link create a warranty issue... Contact HP Worldwide | HP® Official Site 

That is, assuming you are still under warranty.

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