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Reno64484
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Message 1 of 6
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I just realised that Only My right fan start being so loud once i open the device for like 5-6s

HP Recommended
OMEN HP 15-dc1008nx
Microsoft Windows 10 (64-bit)

I just realised that Only My right fan start being so loud once i open the device for like 5-6s then it’s go back normal like i hear nothing is it normal?!!


Last question is
Why when i play games like genishin impact\valorant\fornite... The 2 fans being soo loud 😓 and My device gets overheated like 94 c

 



OMEN HP 15-dc1008nx

Product number 7GU99EA#A2N


here is a vid about the problem https://drive.google.com/file/d/1blAjkRaFQZULOHqvPWm_E5kQ6Y1U8iHp/view?usp=drivesdk

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 6
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@Reno64484

 

I reviewed your post and I understand that the computer is overheating and the fan is making a loud noise.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The initial fan noise or speed is expected behavior and it is by design. This happens to make sure that the fan is working correctly.

 

For the overheating issue, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

 

Graphic Power Control IC Firmware Update Utility: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95380.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102185.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99570.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Reno64484
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Message 3 of 6
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I didn’t reply
only because i already sent the device to the same store I bought from it’s “in warranty”


Once I’ll receive it back

If the issue still available im gonna reply and try to download it ..

 

- Even tho my bios is up to date “F.10”
- and about nevidia\intel I check for them from time to time ..
- Except the graphic power controller....

 

+ thank u for ur help reply muchhh

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 4 of 6
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@Reno64484

 

Thank you for the update.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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Reno64484
Author
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Message 5 of 6
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Spoiler

Okay i have the same problem even tho everything is up to date

 

it’s happen only while i’m playing heavy games ( VR games \ Valorant \ Fortnite \ genshin impact )
Is it okay to reach 97 degrees!! + the fans start being soo loudly !!

even tho my laptop is powerful enough for these games ?

Here is the pictures about the temperature’s problem ( https://imgur.com/a/ggyToDk )





+ when I work editing a video like 10m the CPU is pretty normal

But once download the video cuz I finished the\ download video from YouTube like 3m

the CPU go like 100% suddenly!

Here is the pictures about the CPU’s problem ( https://imgur.com/a/lPFvplx)

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 6 of 6
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@Reno64484

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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