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12-06-2020 03:29 AM - edited 12-06-2020 03:34 AM
I just realised that Only My right fan start being so loud once i open the device for like 5-6s then it’s go back normal like i hear nothing is it normal?!!
Last question is
Why when i play games like genishin impact\valorant\fornite... The 2 fans being soo loud 😓 and My device gets overheated like 94 c
OMEN HP 15-dc1008nx
Product number 7GU99EA#A2N
here is a vid about the problem https://drive.google.com/file/d/1blAjkRaFQZULOHqvPWm_E5kQ6Y1U8iHp/view?usp=drivesdk
12-10-2020 09:40 AM
I reviewed your post and I understand that the computer is overheating and the fan is making a loud noise.
Don’t worry, I assure you I will try my best to get this sorted.
The initial fan noise or speed is expected behavior and it is by design. This happens to make sure that the fan is working correctly.
For the overheating issue, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.
Graphic Power Control IC Firmware Update Utility: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95380.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
12-13-2020 07:07 AM - edited 12-13-2020 07:08 AM
I didn’t reply
only because i already sent the device to the same store I bought from it’s “in warranty”
Once I’ll receive it back
If the issue still available im gonna reply and try to download it ..
- Even tho my bios is up to date “F.10”
- and about nevidia\intel I check for them from time to time ..
- Except the graphic power controller....
+ thank u for ur help reply muchhh
01-06-2021 02:27 AM
Okay i have the same problem even tho everything is up to date
it’s happen only while i’m playing heavy games ( VR games \ Valorant \ Fortnite \ genshin impact )
Is it okay to reach 97 degrees!! + the fans start being soo loudly !!
even tho my laptop is powerful enough for these games ?
Here is the pictures about the temperature’s problem ( https://imgur.com/a/ggyToDk )
+ when I work editing a video like 10m the CPU is pretty normal
But once download the video cuz I finished the\ download video from YouTube like 3m
the CPU go like 100% suddenly!
Here is the pictures about the CPU’s problem ( https://imgur.com/a/lPFvplx)
01-07-2021 07:14 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee