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‎07-10-2020 10:17 PM - edited ‎07-11-2020 09:54 AM

HP Recommended
Product: LAPTOP-P61825VR
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with keyboard lighting customization that when I use the Omen Command Center to set a lighting display I want and apply it, the laptop then keeps the custom lighting but when I reset, shutdown or when the laptop goes into sleep mode it does not use the custom lighting upon startup requiring me to go back into OCC to re-apply the lighting scheme. any info would be greatly appreciated. I have checked for updates related to the OCC and have an up to date version. also tried uninstalling and reinstalling the OCC as well as repair and reset but to no avail. 

1 REPLY 1

‎07-14-2020 03:30 AM - edited ‎07-14-2020 03:39 AM

HP Recommended

Hi @BigJon77

 

Welcome to the HP Support Community. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

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