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‎11-21-2022 03:26 AM - edited ‎11-21-2022 03:27 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)

Hello Hp community

Recently I found that my hp victus gaming laptop doesn't receive  charging from its ac adapter. The AC adapter is the original one 200w  and the laptop is still under warranty. I checked ac adapter on another power socket same issue no charging. I used another ac adapter from 2nd laptop Lenovo(it worked on my laptop but that one has less Watt 90W)which isn't sufficient. My question does my warranty covers a replacement for ac adapters? or I have to order a new one?. I tried to buy a new one but couldn't find 200wa ac adapter on hp stores. Any help please? 

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1 REPLY 1

‎11-21-2022 04:49 PM

HP Recommended
@amroamro wrote:

... The AC adapter is the original one 200w  and the laptop is still under warranty. ...

@amroamro 

 

It has same 1 year warranty as hardware of your machine

 

Regards.

BH
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