New HP Reverb G2 warranty status cannot be determine from Serial number to contact tech support.

[Markmit]

I bought a new HP Reverb G2 from the the HP store.  I tried to connect it and am having trouble with the 4-1 error.   need to contact support as it looks like i will have to have the headset r cable replaced. 

I cannot contact support as when i try - the website cannot determine the warranty status from the serial number. So i cannot proceed to contact support.

It can identify the product on my dashboard.  I am abroad an cannot call the help line at the moment. any idea how I can contact support to resolve this problem?

~Markmit

[Markmit]

For anybody who in interested, going through the first few pages of question I found about 20 people who have EXACLY the same problem. I have a $600 paperweight and no way to contact support. 

Please can somebody from HP contact me urgently.  

[KrazyToad]

@Markmit

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Stealthintexas]

I have the exact same issue as well.

[Paul_LondonLad]

Take a look at this post:

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-Errors-7-14-4-1-or-audio-stutters-drop...

Also, the serial number for me was located on the inside of the headset and to the left of the lens. The sticker is small and can be difficult to read.