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07-23-2021 12:09 PM
I bought a new HP Reverb G2 from the the HP store. I tried to connect it and am having trouble with the 4-1 error. need to contact support as it looks like i will have to have the headset r cable replaced.
I cannot contact support as when i try - the website cannot determine the warranty status from the serial number. So i cannot proceed to contact support.
It can identify the product on my dashboard. I am abroad an cannot call the help line at the moment. any idea how I can contact support to resolve this problem?
07-23-2021 12:49 PM
For anybody who in interested, going through the first few pages of question I found about 20 people who have EXACLY the same problem. I have a $600 paperweight and no way to contact support.
Please can somebody from HP contact me urgently.
07-24-2021 06:38 AM
Welcome to HP Support Community
I understand your concerns and frustrations
I will escalate your case to HP's regional escalation team and a case manager will get back to you
Please check your Inbox
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I Am An HP Employee
07-27-2021 06:00 PM - edited 07-27-2021 06:19 PM
Take a look at this post:
Also, the serial number for me was located on the inside of the headset and to the left of the lens. The sticker is small and can be difficult to read.