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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Windows Mixed Reality Headset Developer Edition VR1000-010
Microsoft Windows 10 (64-bit)

Microsoft recently gave out unopened Developer Edition VR1000-010 headsets at the MIT Reality Virtually Hackathon.  I've just opened the box and tried it however the display flickers on/off and sometimes cuts out entirely.  Wiggling the cable where it meets the "1440" label alters the pace of flickering, though there is no cable position that makes the headset usable.

 

It appears to be a problem with the short cable that connects to the PCB. 

 

Microsoft suggested that I contact HP support.  The warranty on this particular headset has expired and the only support options were this forum or to pay a fee to call by phone. The product is brand new and I suspect that these were extra inventory that have been sitting around for a while, as the warranty period for this serial number was July 25, 2017 to August 30, 2017.

 

How do I obtain a replacement headset?

 

Looking forward,

Bob

5 REPLIES 5
HP Recommended

Hello @BobLevy8 

 

This forum and HP Warranty Support are completely separate entities.

I can ask if a rep can contact you regarding the issue.

 

Other than that, best I can offer is the part number for another cable.

Its been known to have issues as others have pointed out.

The parts link... http://partsurfer.hp.com/Search.aspx?searchText=Z5N70AA

Looks like it is available from HP, or you might be able to search the web for the part also.

HP Recommended

Thanks, however, that part appears to be the longer cable HDMI + USB that attaches to the shorter cable at headset.

As explained above, the problematic cable segment in my case is actually the shorter cable that connects to the PCB.

Any chance you know that part #?

If needed, I could probably replace the part following instructions on iFixit.

 

Thanks,

Bob

HP Recommended

The only parts HP offers are in the link I gave.

I did ask if a rep can contact you. Thats all I can do.

HP Recommended

Thanks Photoray.  I'm also hopeful an HP employee may respond on this thread as was the case on others.

HP Recommended

@BobLevy8

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

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