OMEN Mindframe Headset Mic Audio Static

[Bvan1]

Hello everyone, 

I've had the OMEN Mindframe headset for a bit now and have been pretty happy with it! Unfortunately, I've recently been experiencing a strange issue with the Microphone. Whenever I move it from the muted, 'up' position to the unumuted, 'down' position I get some very serious audio static over the microphone, that then gets replayed over the headset. If I were to use the microphone while this is happening, those on the receiving end hear it as well. It basically sounds as if I was blowing as hard as I could into my directly into my microphone. I have to keep 'jiggling' the mic around for a few seconds until it gets into a sweet spot where this doesn't happen. 

Not the worst thing ever but it can be fairly annoying to do every time I get up from the computer and set down my headset. Was wondering if anyone experienced the same issue and if anything was done that could fix it?

[Photoray002]

Hello @Bvan1 

The issue you describe is a physical failure and would need to be fixed by HP if you are still under warranty.

Ill ask if someone can give you further information about that.

[Bvan1]

That'd be great, thank you so much. It is definitely still under warranty lucky!

[Photoray002]

OK I was told to just have you contact HP Support via the support link....

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then follow the prompts. If you have trouble contacting them still, come back and let us know.

Thanks.