OMEN PHOTON WHEEL SKIPPING AND TWO ADDITIONAL PROBLEMS

[doublefourtime]

Hi,

There's actually a series of problems with the Omen Photon mouse that I own.

1) The first thing that I noticed is its mouse wheel is sometimes scrolling randomly up or down (opposite to the users scrolling direction).

2) I tried to find a driver for Omen Photon but apparently HP's website only provides an unrelated driver which belongs to HP OMEN Mouse X9000. Here's the link that I'm referring to: https://support.hp.com/us-en/drivers/selfservice/hp-omen-mouse/7318055/model/29362629

3) Omen Gaming Hub detects my Omen Photon mouse however it's not possible to add this device to my HP account. HP's application doesn't detect the mouse and my product number isn't accepted either.

To be honest, if I can solve problem #1 that's mentioned above I don't care about the rest. I found the other 2 problems while searching for a solution to the 1st problem.

There's already a post about the wheel skipping problem but the given answers didn't work for me. It's not marked as 'solved' either.

Here's the other post: https://h30434.www3.hp.com/t5/Gaming-Accessories/Omen-Photon-Wireless-Mouse-Scroll-Wheel-Random-Up-D...

How should I proceed?

Thank you very much for your support in advance

[Anand_Andy]

Hi @doublefourtime,

Welcome to the HP Support Community

I understand you need help with your HP OMEN Photon Wireless Mouse. I really appreciate your efforts in trying to resolve the issue on your own,  Not to worry I will help you to get a resolution to resolve the issue.

Please refer to the steps mentioned in the below documents:

• HP PCs - Troubleshooting wireless mouse problems
• Keyboard, Mouse, TouchPad, and ClickPad issues

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[doublefourtime]

Hi, @Anand_Andy,

Saldy I can't say that those pages helped me at all.

Most of the instrucitons in the first link that you shared are generally about making sure that my bluetooth is on, my bluetooth drivers are up to date etc. I read all the instructions carefully. I only didn't do the part which recommends restoring my PC to a previous point in time. That seems unrelated and a bit of an overkill for a problematic mouse wheel.

When it comes to the second link: the virtual assistant doesn't seem to have a command for my problem. And HP PC Hardware Diagnostics only tests wheter your mousewheel is working or not. In my case, the wheel is working but scrolling the page in random directions time to time.

I'm beginning to feel like the scrolling problem is a hardware issue. Also my other problems remain the same too.
Waiting for your kind recommendations

[Anand_Andy]

@doublefourtime,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!