• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-23-2021 02:48 AM

HP Recommended
Product: Omen keyboard with Steelseries
Operating System: Microsoft Windows 10 (64-bit)

I own two OMEN by HP Keyboards with SteelSeries. One is plugged into a desktop and one into a laptop.

Whichever one I'll plug into the laptop will stop working after a couple of minutes. Actually, 90% of the keys will stop working, the media keys still work. There is absolutely no problem with my desktop.

The only way I've found to get it back to work is to unplug it, and re-plug it.

I also noticed that it stops working when I'm encoding videos with Adobe Media Encoder. Here again, only on the laptop.

Drivers are up to date.

What can I do?

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.