Omen 27i ambient and bottom light failure

[Jolon]

I have 2 Omen 27i monitors that have recently both had the ambient and bottom lights fail to turn back on no mater what I do. 

I have tried:

-Updating the drivers

-Reinstalling Omen Hub

-Unplugging both monitors
-Factory Reset

-Plugging in to a different computer

-Turning the lights on via the monitor itself

Nothing has provided any results. Is there something I'm missing? Is there a firmware issue and is it possible to update?

[Nirvana_95]

Hi @Jolon 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your OMEN 27i Monitor. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Also, I would suggest you please try to plug in your monitor to another wall socket without any surge protector. Once done, let me know the outcome of it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Jolon

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Jolon]

Hello, the isssue started about a week ago. No hardware or software changes were made. There was an Omen Gaming Hub update, but I don’t know know if that’s precisely when the lights stopped working. I did try plugging both monitors into different wall outlets and computers, but it didn’t seem to help.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[bpakieser]

I am also experiencing the same issue, although a little bit different.  One of my two monitors has no ambient light, while the other one is working as usual.

I have 2 omen 27i monitors set up as a dual monitor desktop system for gaming.  When I went into my windows 10 settings and checked in Apps, I noticed that gaming hub was updated the same day the issue presented.  When I compare the monitors in Gaming hub, the settings there are identical for ambient light settings.  I did notice that I had to click several times on the monitor number drop down box to get the problem monitor to respond.  I was able to get fps overlay and crosshairs to show up.  But any manipulation of the ambient light via OSD or Game Hub settings was a no-go.  Much like the OP, I have tried:

-Updating the drivers

-Reinstalling Omen Hub

-Unplugging both monitors
-Factory Reset

-Plugging in to a different computer

-Turning the lights on via the monitor itself

Anyhow any help would be nice.  Thank you

Bryan