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mattd1977
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Omen Accelerator PSU Problem

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OMEN by HP Accelerator Shell - GA1-1000
Microsoft Windows 10 (64-bit)

Hi. I recently bought a Corsair SF600 to replace the PSU that is shipped with the Omen. I m running a GTX1080, an internal hard drive, and a bunch of peripherals and got the message advising me to use a more powerful PSU a few times.

 

It looked like a pretty simple swap-out, but once I completed it I turned on the power, got a short flash of lights, and then it all went dead. I have the 24-pin connector going into the motherboard, a 6+2 connector into the GPU, and another 6+2 (without the additional 2) into the GPU. This is the same as the original set up.

 

After lots of checking cables and internet searches I couldn't find a problem, so I reinstalled the original PSU and put the case back together. Now I get the same problem there. It turns on and lights up for an instant and then shuts down. So, as of now, I have a dead eGPU. Can anyone help?

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old_geekster
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@mattd1977, welcome to the forum.

 

What is the model or product number of the Accelerator?  This will allow me to review the specs.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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mattd1977
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Hi. Thanks for both the welcome and the offer of help.

 

It is the HP OMEN GA1-10 Accelerator. I have installed a GTX1080 and it is hooked up to a Spectre X360. As mentioned, all was working fine until I tried to replace the stock PSU with a Corsair SF600.

 

Matt

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old_geekster
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Thank you for the additional information, @mattd1977!

 

I can't see anything in the specs for the Accelerator that should cause a problem when changing the PSU.  Here is a guide that may help you solve your problem.  It is not specific to the PSU, but has some pertinent information.

 

Also, here is a video that may give you some help:

 




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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mattd1977
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Hi. Thanks again for trying to help. Unfortunately, I am familiar with that guide and video - they were helpful in getting me set up originally  - and they have no information regarding potential PSU problems.

 

Support appears to be seriously lacking when it comes to anything other than the basics. Let's hope my ticket with Corsair or posts on Reddit yield something. If not it is down to an independent repair shop I guess.

 

Thanks again for your time. It is very much appreciated.

 

Matt

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old_geekster
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You are very welcome, @mattd1977!

 

As you stated in your first post, there simply aren't that many connections to cause problems.  If you are certain that all of the connections are made properly, hopefully, Corsair techs will have an answer for you.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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mattd1977
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Can anyone from HP help with this, please? I have been trying to find a solution for months now and yet I see other forum posts being replied to with 'hey, we can help, we are sending you a PM'.

 

It would be great if a member of HP staff could provide support.

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rick-s
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@mattd1977

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
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mattd1977
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Thanks rick-s

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TarekM
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I am facing a similar problem, can you please tell us what happend with hp support? is there any solution? 

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