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Joel21
New member
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Message 1 of 2
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Omen Accelerator crashing

HP Recommended
Omen Accelerator GA1-1000
Microsoft Windows 10 (64-bit)

Hi,
I have an HP Omen Accelerator which i bought a few months ago.

I am using it with a Lenovo X1 Yoga 4th Gen through the 4 lane Thunderbolt connection.

In the enclosure I have a 1 Tb HDD and a GTX 1070, which both came in it.


I have been mostly pleased with the product, but recently it started crashing, giving me a black screen.

Sometimes i can pull out the Thunderbolt 3 cable and my computer will go on working, sometimes I have to hold the power button to turn off my computer then turn it back on.

I have the problem on Windows 10 64 bit, I have reset the operating system, so I do not think it is an issue with my computer.

 

The crashing occurs mainly when starting a game, but also happens under no load at all.

The system is connected to a monitor via HDMI, and I have updated the system fully with both Thunderbolt firmware and new firmware for my computer.

Any ideas to what might be triggering the problems I am facing?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Joel21 Welcome to HP Community!

 

I understand that the HP Omen Accelerator is crashing.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Please update the firmware.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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