Windows 11 Upgrade Guide
Hi,I have an HP Omen Accelerator which i bought a few months ago.
I am using it with a Lenovo X1 Yoga 4th Gen through the 4 lane Thunderbolt connection.
In the enclosure I have a 1 Tb HDD and a GTX 1070, which both came in it.
I have been mostly pleased with the product, but recently it started crashing, giving me a black screen.
Sometimes i can pull out the Thunderbolt 3 cable and my computer will go on working, sometimes I have to hold the power button to turn off my computer then turn it back on.
I have the problem on Windows 10 64 bit, I have reset the operating system, so I do not think it is an issue with my computer.
The crashing occurs mainly when starting a game, but also happens under no load at all.
The system is connected to a monitor via HDMI, and I have updated the system fully with both Thunderbolt firmware and new firmware for my computer.
Any ideas to what might be triggering the problems I am facing?
@Joel21 Welcome to HP Community!
I understand that the HP Omen Accelerator is crashing.
Do not worry. I will try to fix the issue.
Please perform the below steps and check.
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check, If the issue persists continue next step
Please update the firmware.
Keep us posted,
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