Omen Accelerator crashing

[Joel21]

Hi,
I have an HP Omen Accelerator which i bought a few months ago.

I am using it with a Lenovo X1 Yoga 4th Gen through the 4 lane Thunderbolt connection.

In the enclosure I have a 1 Tb HDD and a GTX 1070, which both came in it.

I have been mostly pleased with the product, but recently it started crashing, giving me a black screen.

Sometimes i can pull out the Thunderbolt 3 cable and my computer will go on working, sometimes I have to hold the power button to turn off my computer then turn it back on.

I have the problem on Windows 10 64 bit, I have reset the operating system, so I do not think it is an issue with my computer.

The crashing occurs mainly when starting a game, but also happens under no load at all.

The system is connected to a monitor via HDMI, and I have updated the system fully with both Thunderbolt firmware and new firmware for my computer.

Any ideas to what might be triggering the problems I am facing?

[praveen196]

@Joel21 Welcome to HP Community!

I understand that the HP Omen Accelerator is crashing.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Please update the firmware.

Keep us posted,

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