Omen Citadel gaming chair loses height

[Ruffnik]

The support page couldn't be any more frustrating. When searching for the product, the only option to proceed is the chat bot which has no idea of the Citadel gaming chair.

When searching for the serial number, the support page has no idea of the gaming chair's serial number.

Seeing HP reps on this forum gets my hopes up.

The chair doesn't hold it's height anymore. When I drive it al l the way up (I'm a tall guy), it starts sinking after a minute or two. Sometimes, it sinks way down, sometimes, it stays somewhere in the middle, sometimes, it actually manages to stay up but then I'm afraid to touch the height lever, knowing it's a matter of luck whether it will hold it's height after the next adjustment.

Things I'd like to know

-Is my chair still in warranty (I've written down it's serial number)

-If so, what can I do to get it repaired

-If no, how much would the spare part(s) cost and are they user-serviceable

[praveenbv]

HI@Ruffnik,

Welcome to the HP Support Community!

We understand some issues with this notebook. Please elaborate issue we can help to fix the issue 

May I know the Operating system used?

May I know the model number of the pc?

Please share the info I can share the troubleshooting step to resolve the issue 

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Ruffnik]

It is not a notebook, it's the HP Omen Citadel Gaming Chair I have problems with: https://support.hp.com/us-en/product/omen-gaming-chairs/30206154/model/30206155

The serial number, which the support page doesn't recognize, is CNA0391825

[praveenbv]

Unfortunately, As we have limited support boundaries in the support community as of now,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Please provide the below details -

First Name:

Last name:

Country:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Description of the issue:

Let me know.

[Ruffnik]

First name: Kirill

Last name: Illenseer

eMail address: Zam.K@live.de

Telephone number: +4915111567970

HP model number: the only number I can find is 6KY97AA, that comes from the German HP web store showing the chair

HP product number: the only number I can find is 6KY97AA, that comes from the German HP web store showing the chair

Product serial number: the only number on the chair itself is CNA0391825

Description:

The HP OMEN Citadel gaming chair loses height. When I crank it all the way up, it takes a bit, sometimes a couple seconds, sometimes a couple minutes, and it starts sinking. I can drive it all the way up and it sinks back again.