Omen Midframe headset prime serial number incorrect

[Katienbinky]

the serial number on the bow when resisted is coming up as a HP Speaker bar, this is not correct, also my headset keep disconnecting from my laptop and i have to keep resetting and reinstalling the drivers, this is very frustrating especial as I own a omen computer so expected them to work seamlessly.  I am unable to access Tech support due to the incorrect serial number. if i can not resolve this issue I will have to return the and purchase a different brand. feel let down by the brand and lack of tech support 

[Rainbow23]

Hi @Katienbinky,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model of your computer (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

- Error messages (if any) - on the printer display and/or computer, any patterns for flashing lights. If possible, get back to us with the snapshot of the error message.

Take care and have a great day ahead.