Omen Mindframe Prime Mic static

[Daelas]

Every time I pop the mic down I get a loud static (scratch like) noise. This issue has been getting worse lately which is starting to get annoying especially when I'm on calls and want to enable-disable the mic on the the fly.

I have tried to raise a support request but the serial number is not recognised!

Could someone help me on this please?

Thanks

[praveen196]

@Daelas Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Daelas]

Hi Praveen196

I cannot find a product number anywhere on the headset. There is only a sticker attached to the cord with a serial number, which as I mention on my original post it's not accepted when I try to register my product.

It's full product name is OMEN by HP Mindframe Prime Headset.

Hope this helps.

[praveen196]

@Daelas

I understand your concerns.

I suggest you follow the below steps to remove the static sound from your device,

Adjust Playback Settings

Step 1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.

Step 2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.

Step 3. Go to Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.

Once done, Adjust Recording Settings as well:

Step 1. Right click the speaker icon on the Taskbar and select Recording devices.

Step 2. Double click the Microphone and open the Properties box.

Step 3. Go to Levels tab. Adjust the Microphone Boost slider to 0. Click OK twice to finish all the settings.

Now plug in your headphones and try playing some audio files. You will never hear the static sound in the headphones anymore.

Have a nice day!!

[Daelas]

Thanks but that didn't resolve the issue.

It looks like a hardware fault as it only occurs when I manually flip to mute/unmute the microphone.

How can I claim a repair under warranty please?

Thanks for you help.

[praveen196]

@Daelas 

Thank you for the update.

In that case, I would suggets you contact our phone support and get it replaced.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[Daelas]

Thanks for your help.

Unfortunately that didn't work either. I get 2 options (location UK):

Online Support

Try our Virtual Agent to find solutions to your product.

HP Support Community

Join a conversation and ask our experts

I've tired the first one but I get to an infinite loop as the serial number is not recognised by the virtual assistant. I don't  get any support numbers or an option to chat 😞

[praveen196]

@Daelas 

I understand your concerns.

Please click the below link to contact the phone support for your region.

https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Have a nice day!!