Omen Sequencer macros not working

[SatyamNiranjan]

When I purchased my Omen sequencer keyboard, everything worked flawlessly. Then after a month or so, the macro keys stopped working. I reinstalled the Omen command centre and they got working again. This is the second time I'm facing the same issue and I've tried these:

1. Reinstalling the omen command centre(Nothing happened this time).
2. Remap the macro keys(All keys gave the same, f24 keystroke).

Please let me know what can be done regarding this.

Also when I press the Fn key the macro keys light up but on pressing Fn+(P1-P6) nothing happens.

[Echo_Lake]

@SatyamNiranjan
Thank you for posting on the HP Support Community.

Firstly, let's clear all assigned macros to defaults:

• A macro is a keystroke sequence that is executed when you press a key. You can assign up to five macros, from P1 to P5. Each macro is limited to 47 actions in the keystroke sequence. There is a list that displays all macros you have created that can be assigned to a mouse M-button or keyboard P-key. Select the KEYBOARD to display only the keyboard macros. To clear all assigned macros, select Restore defaults.

Next, Creating macros:

1. Select Create new. – or – Select a P-key, and then select New from the pop-up menu.

2. Select a macro mode

• SHORTCUT—Creates a shortcut with a combination of key presses.
• MULTI-KEY—Records a combination of keypresses and mouse clicks with customizable recorded or fixed delays.
• LAUNCHER—Launches an app or game.
• TEXT—Pastes a custom text message to automate in-game chatting.

3. Enter a Macro name.

4. Enter the keystroke sequence

5. To save changes, select Apply. To return to the beginning of the procedure, select Discard changes.

6. If you did not select a P-key in step 1, drag and drop the macro from the macro list to a P-key.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SatyamNiranjan]

I know the method on how to do this pretty well. I've tried what you are asking me to do several times but still it doesn't work

[Echo_Lake]

@SatyamNiranjan

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/