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‎12-02-2020 07:20 AM

HP Recommended
Product: Omen 30l
Operating System: Microsoft Windows 10 (64-bit)

So I have recently updated my omen gaming hub for the new light studio, and ever since then my Photon wireless mouse has become jittery and does random movements with no input. It is annoying to deal with.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2020 12:12 PM

HP Recommended

@M1234B

 

I reviewed your post and I understand that the mouse is not working correctly after updating the Omen gaming hub.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the mouse on a different computer?

 

Meanwhile, I recommend you uninstall the Omen Gaming hub and use the mouse and check whether the issue is resolved. If yes, then download and install the Omen gaming hub from the Microsoft store.

 

https://www.microsoft.com/en-us/p/omen-gaming-hub/9nqdw009t0t5?activetab=pivot:overviewtab

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-06-2020 12:12 PM

HP Recommended

@M1234B

 

I reviewed your post and I understand that the mouse is not working correctly after updating the Omen gaming hub.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the mouse on a different computer?

 

Meanwhile, I recommend you uninstall the Omen Gaming hub and use the mouse and check whether the issue is resolved. If yes, then download and install the Omen gaming hub from the Microsoft store.

 

https://www.microsoft.com/en-us/p/omen-gaming-hub/9nqdw009t0t5?activetab=pivot:overviewtab

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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