Possible short circuit

[Russian_guy]

Hello!
Please advise me.
I do not know English and use Google Translate - please understand me)))

While using the helmet while sitting on the floor, the wire was under my knee. I abruptly stood up and the cable flew out of the helmet and bent over the entrance.

When I put everything back in, I found that there is no image in the helmet, although everything is fine on the monitor. I decided to restart the computer - it did not help. While the computer and the helmet were working, I decided to disconnect the cable from the helmet. A light appeared in the helmet for a split second and disappeared.

After, when the helmet was connected, the computer began to issue the following error:

It says 'USB power shortage'

What could it be? Short circuit cable or the helmet itself?\

Thank you in advance for any advice and help.

[The_Fossette]

@Russian_guy,

Welcome to the HP Support Community!

Based on your description and the error message you are getting it seems like a hardware issue and I recommend you contact support to check the available service options for your computer.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!