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07-08-2019 12:10 AM
Please advise me.
I do not know English and use Google Translate - please understand me)))
While using the helmet while sitting on the floor, the wire was under my knee. I abruptly stood up and the cable flew out of the helmet and bent over the entrance.
When I put everything back in, I found that there is no image in the helmet, although everything is fine on the monitor. I decided to restart the computer - it did not help. While the computer and the helmet were working, I decided to disconnect the cable from the helmet. A light appeared in the helmet for a split second and disappeared.
After, when the helmet was connected, the computer began to issue the following error:
It says 'USB power shortage'
What could it be? Short circuit cable or the helmet itself?\
Thank you in advance for any advice and help.
07-10-2019 12:15 PM
Welcome to the HP Support Community!
Based on your description and the error message you are getting it seems like a hardware issue and I recommend you contact support to check the available service options for your computer.
Here is how you can get in touch with tech support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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