Problems with the HP OMEN MINDFRAME Headphones

[Farcera]

It constantly makes noise even when it does not play sound, just a quiet background noise, sometimes a peep of 1-2 seconds. I don’t know how to get rid of this, I can’t find how to write to the mail about this information. I bought it 1 month ago, a problem from the very beginning. I also connected Note 9 through an adapter to the phone, the problem did not disappear.

I bought it on the Russian market, I have no way to contact the warranty service, except to send it by mail, but unfortunately I could not even find this information on how to do it.

[Echo_Lake · Accepted solution]

@Farcera
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the HP OMEN MINDFRAME Headphones. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.