Product has been exchanged

[Penelope2018]

Hi. I bought a 27" omen monitor from Walmart about a month ago and when I went to check the warranty  by the serial number it stated "product has been exchanged." No warranty nor any way to dispute it. It was new in the original sealed box when I bought it. How do I get the warranty updated on it?

[Dragon-Fur · Accepted solution]

@Penelope2018

Assuming you purchased the monitor from a reputable and authorized HP merchant, the monitor should indeed not show "exchanged" on the warranty check.  If you purchased the monitor from any other source, then the situation might be different.  Some third-parties might be considered "unscrupulous".

If you have not yet done so, try to open a case with HP to have the situation checked out.

Open the case (online or on the phone, depending on your region), use the serial number to identify and submit the case, explain the problem and ask for help.  Have your receipt information and any other purchase information ready.

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[Penelope2018]

Thanks. I opened a case yesterday. It was purchased from Walmart as a  pickup today order so it was from that specific store's stock.

[Dragon-Fur]

@Penelope2018

Excellent.  You are welcome.

I would guess that when the monitor is still sealed in box, it is a simple matter for HP to correct the information.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.