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Penelope2018
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Product has been exchanged

HP Recommended
27" Omen Monitor

Hi. I bought a 27" omen monitor from Walmart about a month ago and when I went to check the warranty  by the serial number it stated "product has been exchanged." No warranty nor any way to dispute it. It was new in the original sealed box when I bought it. How do I get the warranty updated on it?

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Dragon-Fur
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@Penelope2018

 

Assuming you purchased the monitor from a reputable and authorized HP merchant, the monitor should indeed not show "exchanged" on the warranty check.  If you purchased the monitor from any other source, then the situation might be different.  Some third-parties might be considered "unscrupulous".

 

If you have not yet done so, try to open a case with HP to have the situation checked out.

 

Open the case (online or on the phone, depending on your region), use the serial number to identify and submit the case, explain the problem and ask for help.  Have your receipt information and any other purchase information ready.

 

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada- Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK- Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Contact HP Tech Support on your Browser

 

Open Browser to HP Technical Support

Select Contact Support or Business Support

  • Log in or continue as a Guest,
  • Follow the prompts.

 

HP Support is on Facebook!

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

If you cannot open a case, if you cannot contact HP Technical Support, let us know.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

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Dragon-Fur
Level 16
Level 16
33,138 32,616 3,042 11,021
Message 2 of 4
Flag Post
HP Recommended

@Penelope2018

 

Assuming you purchased the monitor from a reputable and authorized HP merchant, the monitor should indeed not show "exchanged" on the warranty check.  If you purchased the monitor from any other source, then the situation might be different.  Some third-parties might be considered "unscrupulous".

 

If you have not yet done so, try to open a case with HP to have the situation checked out.

 

Open the case (online or on the phone, depending on your region), use the serial number to identify and submit the case, explain the problem and ask for help.  Have your receipt information and any other purchase information ready.

 

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada- Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK- Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Contact HP Tech Support on your Browser

 

Open Browser to HP Technical Support

Select Contact Support or Business Support

  • Log in or continue as a Guest,
  • Follow the prompts.

 

HP Support is on Facebook!

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

If you cannot open a case, if you cannot contact HP Technical Support, let us know.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

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Penelope2018
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Thanks. I opened a case yesterday. It was purchased from Walmart as a  pickup today order so it was from that specific store's stock.

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Dragon-Fur
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33,138 32,616 3,042 11,021
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@Penelope2018

 

Excellent.  You are welcome.

 

I would guess that when the monitor is still sealed in box, it is a simple matter for HP to correct the information.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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