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04-24-2024 08:13 AM
Hi @Grandmalisa_59b,
Welcome to the HP Support Community.
I'd be happy to help you!
To get more details on that, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful to click “Yes”.
Nal_NR-Moderator
I am an HP Employee