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02-06-2019 06:31 AM
MY KEYBOARD SOME KEY IS NOT WORKING AND IT IS IN WARRENTY PERIOD, SO HOW CAN I RAPLACE IT PLEASE HELP ME. PLEASE GIVE ME A SERVICE CENTRE ADDRESS NEAR ME. MY PIN CODE IS 380013. I AM BOUGHT THIS KEY BOARD FROM AMAZON.
02-08-2019 05:33 AM
Hey there! @JATIN14, Thanks for stopping by the HP Support Community!
Don't worry I'll try to help you out.
Have you tried checking with a different keyboard? Does the issue persist?
It sounds like a hardware issue with the keyboard. As the keyboard is still under warranty.
I would suggest you contact HP support they should be able to replace the keyboard.
However, you can try a few troubleshooting steps before you replace the keyboard and check if it helps.
Check if the keys on the keyboard are pressed or stuck.
Check if scroll lock key on the keyboard is enabled if so disable it.
Try few steps recommended below.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
Refer this article to further troubleshoot wireless keyboard issues with your PC.
If the issue still persists after trying out the steps. It is a hardware issue with the wireless keyboard.
Please contact HP support for service to options. Click Here
Let me know if this helps!
Have a great day ahead! 🙂
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