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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Does the HP Accelerator work with this model of the omen

HP OMEN 15-CE011DX?

3 REPLIES 3
HP Recommended

Hello @ranger266

 

Unfortunately it does not. The Omen Accelerator needs a thunderbolt connection and the USB-C port on yours is not wired for such.

Im sorry.

HP Recommended

That's odd because I have a thunderbolt port on mine and the software installed.

HP Recommended

The ce0xx series has a USB-C port. The USB-C port has to be wired for thunderbolt throughput. Yours is wired for USB 3.0 and displyport 1.2

Page 5 of your manual... http://h10032.www1.hp.com/ctg/Manual/c06002077

The software will install, yes. But you will have issues as you are experiencing now.

 

The USB-C port is just a port. It has to be wired from factory to accept certain configurations.

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